Repair FAQ

Mantracourt operates a repair service for the benefit of our customers.

Occasionally, a product may require repair due to damage in service or due to a fault developing.

Very occasionally, a product may suffer from a manufacturing defect, in which case the terms of Mantracourt's warranty policy provides for a free of charge repair or replacement (at Mantracourt's discretion).

To provide a professional service, Mantracourt requests that all items that are returned are first authorized via the RMA procedure. This procedure is detailed below.

RMA Returned Material Authorization

The assignment of an RMA is a major step towards providing a professional service to our customers. By tracking a service task using the RMA number, we can instantly locate and report status on an item, and ensure that any repair work is properly tracked and costed.

For Standard Price List Products only

Please contact the Sales Department +(44) 1395 232020 or email us and describe the fault symptoms as a solution may be reached without having to return the instrument. Make a note of your 10 digit serial number which is on the silver side label of the instrument to enable us to track the history of the instrument.

If the unit has to be returned to Mantracourt you will be given a Returns Material Authorization Number. This is to be marked clearly on the paperwork with brief description of the fault. Return the unit to Mantracourt Electronics Ltd, Service Department, The Drive, Farringdon, Exeter, EX5 2JB Devon, UK